HOJUEN PRIVACY POLICY
Korean-Australian Community Portal
Last Updated: February 2025
NIK International Pty Ltd ("Hojuen", "we", "us", or "our") respects the privacy of individuals. This Privacy Policy sets out how we collect, hold, disclose, use, and protect your personal information when you use the Hojuen website and services.
By visiting our website (www.hojuen.com), creating an account, or using our services, you agree to your personal information being collected, held, used, and disclosed as set out in this policy.
This Privacy Policy forms part of our Terms and Conditions of Use.
We collect information necessary to provide our community services, including:
Account Information:
User-Generated Content:
Reports and Moderation Data:
Technical Information:
We collect your information when you:
We use your information to:
We may share your information with:
We do not sell your personal information to third parties.
Some of our service providers may be located outside of Australia. By using our services, you consent to your information being transferred to these providers, who are contractually required to protect your information in accordance with Australian privacy standards.
We use cookies and similar technologies to:
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure. You are responsible for keeping your password confidential and should notify us immediately of any suspected unauthorised access to your account.
The Service collects and stores messages sent between users to provide the messaging functionality. We also collect and store reports submitted by users regarding messages, posts, comments, and replies.
Message and content data may be accessed and reviewed only when:
When you submit a report, we collect the type of content reported, the reason for the report (category), and any additional description you provide. This information is used solely for moderation and enforcement purposes.
When you block another user, we store this preference to prevent the blocked user from sending you messages.
Message data and report data are retained only for as long as necessary to operate the service, resolve disputes, and meet legal requirements. We do not use message content or report data for advertising purposes.
You have the right to:
To exercise these rights, please contact us using the details below.
You may request account deletion from the Hojuen app or from your account settings on the website. After you request deletion, we send a confirmation link to your registered email address. Your account is deleted only after you confirm through that link.
When deletion is confirmed, account access is blocked immediately and your posts and comments are hidden from public listings. Your email address may be retained in a transformed form for audit, duplicate-account prevention, and lawful investigation support.
For 7 days after deletion confirmation, you may contact us to request manual recovery of your account and hidden content. After 7 days, personally identifying information and user-generated content metadata, including your name, phone number, profile photo, password hash, post body, comment body, writer name, IP address, email, and device identifiers, may be permanently removed and cannot be recovered.
If you have an active domain, hosting, or other paid subscription, account deletion may be blocked until the active subscription is cancelled or otherwise resolved through the billing management page.
If you used Sign in with Apple, we attempt to revoke the Apple sign-in token when account deletion is confirmed. If automatic revocation is not available, we will provide manual instructions by email.
Some data may be retained for dispute resolution, safety, fraud prevention, and legal compliance, including messages and conversation records, reports and reported content, billing records, and transformed email addresses. Billing records may be retained for up to 5 years where required by applicable commerce and tax laws.
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you wish to make a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Privacy Officer
NIK International Pty Ltd
Email: [email protected]
